Transforming Business using Technology
Tag: Business Analytics
Our relationship with artificial intelligence looks suspiciously like a teenage romance. On Monday, we cannot stop talking about it. We ask ChatGPT to plan our holidays, draft our emails, and explain quantum physics "like I'm five." On Tuesday, it confidently tells us that a famous author wrote a book they never wrote, and we storm … Continue reading We Love AI like We Hate AI
Picture two people. One is a cotton farmer in Vidarbha who wakes up to a message in Marathi warning that pink bollworm is spreading in her district. She checks her field, acts in time, and saves her crop. The other is a woman applying for a welfare benefit. An automated system rejects her because her … Continue reading Who Does AI Leave Behind? Building Responsible, Inclusive AI for the SDGs in the Global South
Manufacturing organizations are undergoing a fundamental transformation as Artificial Intelligence (AI) becomes an integral part of operations management. Traditionally, manufacturing relied on manual supervision, fixed automation systems, and rule-based decision-making. Today, AI enables organizations to automate complex processes, analyze vast amounts of operational data, and make intelligent decisions with greater speed and accuracy. From production … Continue reading How Manufacturing Organizations Use AI for Operations Process Automation
For decades, the 7Ps of the services marketing mix — Product, Price, Place, Promotion, People, Process, and Physical Evidence have provided managers with a practical framework for designing and delivering superior customer experiences. Originally developed to address the unique characteristics of services—intangibility, inseparability, heterogeneity, and perishability—the framework assumed that firms exercised considerable control over customer … Continue reading How have the 7Ps of Services Marketing evolved in the Digital Era: The 8 Ps
The rapid rise of generative artificial intelligence (GenAI) has transformed the technological landscape almost overnight. Since the launch of ChatGPT in late 2022, AI has evolved from a niche tool used mainly by experts into a widely accessible assistant capable of writing essays, generating computer code, creating artwork, summarizing reports, and even composing music. Businesses, … Continue reading AI’s Biggest Challenge May Need an Unexpected Ally: Blockchain
