Transforming Business using Technology
Tag: Technology management
Some people look at a pie chart and instantly see the story. Others stare at the same chart, squint, and quietly wish someone would just give them the numbers in a neat table. If you have ever sat in a meeting where half the room loved the colourful dashboard and the other half asked for … Continue reading How does your thinking shapes your trust on AI
Our relationship with artificial intelligence looks suspiciously like a teenage romance. On Monday, we cannot stop talking about it. We ask ChatGPT to plan our holidays, draft our emails, and explain quantum physics "like I'm five." On Tuesday, it confidently tells us that a famous author wrote a book they never wrote, and we storm … Continue reading We Love AI like We Hate AI
Manufacturing organizations are undergoing a fundamental transformation as Artificial Intelligence (AI) becomes an integral part of operations management. Traditionally, manufacturing relied on manual supervision, fixed automation systems, and rule-based decision-making. Today, AI enables organizations to automate complex processes, analyze vast amounts of operational data, and make intelligent decisions with greater speed and accuracy. From production … Continue reading How Manufacturing Organizations Use AI for Operations Process Automation
Insurance has long been built on a paradox. It is a business that exists to manage uncertainty, yet it has traditionally relied on processes that are remarkably certain—standardized underwriting guidelines, document-intensive claims handling, regulatory compliance, and actuarial models refined over decades. While insurers have invested heavily in predictive analytics, robotic process automation, and digital customer … Continue reading How are Insurance Firms using Generative AI: From Claims Automation to Intelligent Risk Management
For decades, the 7Ps of the services marketing mix — Product, Price, Place, Promotion, People, Process, and Physical Evidence have provided managers with a practical framework for designing and delivering superior customer experiences. Originally developed to address the unique characteristics of services—intangibility, inseparability, heterogeneity, and perishability—the framework assumed that firms exercised considerable control over customer … Continue reading How have the 7Ps of Services Marketing evolved in the Digital Era: The 8 Ps
