Tag: Services Management

How to Convince Your Team to Accept New Challenges?

How to Convince Your Team to Accept New Challenges?

There are companies whose revenue is increasing but losing market share. Customers prefer companies that can provide them complete services instead of discrete service. Does any company have this potential? IBM was at its lowest in 2005. By 2010 it had changed its business model and tripled its revenue. How it became possible in just … Continue reading How to Convince Your Team to Accept New Challenges? →

Once A Leader, Always A Leader

Once A Leader, Always A Leader

The automotive industry has undergone many profound changes yet when you will see its basic structure is still the same as it was hundreds of years ago. The automakers are the main players and have the most power in the automotive industry's production chain. Companies are trying to come out as a market leader through … Continue reading Once A Leader, Always A Leader →

Pace of Change: Productivity Paradox

Pace of Change: Productivity Paradox

Productivity has often been cited as a key factor in industrial performance and actions to increase it are said to improve profitability and the wage earning capacity of employees. But the mode we are choosing to perform our job is not working anymore. Productivity paradox refers to slowdown in productivity in the US in 1970s … Continue reading Pace of Change: Productivity Paradox →

Why Digital Transformation Matters in SMEs

Why Digital Transformation Matters in SMEs

With an increasingly digitalised world, it is imperative that businesses adapt to changes in order to remain competitive. Transforming business processes and making them digital results in changes to how the business operates and delivers value to customers. It is important to remember that complete digital transformation also involves a cultural change within the organisation. … Continue reading Why Digital Transformation Matters in SMEs →